Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
We work on the same rules as The Australian Consumer policy.
We will only refund for faulty items. For incorrect sizing and change of mind, we are happy to find exchange for the correct size or exchange for something else of equal or more value.
Please note: you are responsible for return shipping costs (unless the reason for return is due to a faulty/damaged product) and original shipping costs cannot be refunded.
Also, if you are shipping items with a value of over $75, it is recommended that you use a trackable shipping service or purchase shipping insurance. We are unable to guarantee that we will receive your returned item and we do not accept any responsibility for lost items.
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days (dependent on your financial institution).
Please email us at crinklespoochpantry@gmail.com if refund payment is not received within 7 days
Faulty/Damaged Items:
If any items you receive are faulty or damaged, please email within 5 days of receipt of item to notify us. Please be sure to include your order number, best contact details, details of the fault/damage and a photo of the fault.
Please note due to the possibility of our products selling out, we cannot guarantee that we will have the original item/size/colour in stock. If the original item is in stock, we will post you a new item. However, if the product is out of stock, we will contact you to discuss whether you would prefer a different item to the same value or a full refund (including original shipping costs).
Final Sale items:
Only regular priced items may be returned for a refund. All final sale items cannot be returned, so please choose carefully.
Exchanges:
We will always attempt to exchange your items to the same or similar design however we are unable to guarantee this. please email us to return the original item (as per returns process) and we can find an alternative product or credit.
Warranty/Guarantee:
All of our suppliers products are made from high quality and durable materials, however they are not indestructible. We guarantee our pet wear and accessories at the time of purchase against material defects and workmanship. If you experience a problem with any of our products, please send an email to crinklespoochpantry@gmail.com with details and a photo of the issue.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food,), custom products (such as special orders or personalized items).
Please ensure that you inspect all items for wear prior to use.
We are unable to take responsibility for any injury or loss caused by the use or misuse of products sold in store.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return question at crinklespoochpantry@gmail.com.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food,), custom products (such as special orders or personalized items).